Terms of Delivery

You can find our website in english on any page by choosing british flag on the top of our page.

We deliver orders to Finland, Estonia and Sweden.

Due to current rise of transport costs , we do not currently send orders to other countries.

All our prices are in Euros and valid in Finland, EU. Transport cost is added automatically  in shopping chart depending on the weight of the parcel.

You can place order in our webshop where You can pay in secured Paytrail or PayPal payment portal.

Registration at first order is mandatory-this way all necessary information for shipping the goods is confirmed.

After registration You can sign in and browse Your orders in our system.

All payments are made in PayPal or Klarna portal secured environment - we never ask You for Your credit card number  

Orders are sent by DHL express (max 20 kg) or Finnish mail "POSTI".

In Finland and Estonia orders can also be picked up in parcel locker.

Posti is more affordable, DHL Express is faster delivery method.

Delivery time: We handle orders weekly from mondays to fridays 

If some ordered products are not currently available, we send Your full order when all products have arrived to our warehouse.

Average factory-delivery times: (Covid-19 may affect...)

Petsafe 1-2 weeks, Kurgo 1-2 weeks, Mera: 2-3weeks, Natural Menu,Puppia,Pinkaholic: 3-4 weeks,Julius-K9: 4-6 weeks(textlabels appr. 12 weeks)

If You wish to change contents of Your order for faster delivery, please contact our customer service here:

When Your delivery is sent from our warehouse- we send You a tracking code  of Your parcel

 If You need to return products, You can send any unused product to us at Your own cost within 14 days from receiveing the parcel.Please add inside the box copy of Your order confirmation. Remember to save tracking number of the returned parcel until Your return is fully handled by us.We will refund the price of the returned product using Your original order payment method in 14 days counted from the date we have received the parcel and checked that the product is unused .

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You can find our website in english on any page by choosing british flag on the top of our page.