Terms of delivery

You can find our website in english on any page by choosing british flag on the top of our page.

We deliver orders for private customers in many countries all over the world.

In Finland we also sell products to official organizations and for resale in petshops and pet equipment shops, training centers etc.

All our prices are in Euros and valid in Finland, EU. Transport cost to all EU-countries is added automatically  in shopping chart depending on the weight and transport type of the parcel.Deliveries outside EU ;the cost is checked and charged before delivery,with Your pre-approval-of course.

All payments are made in secured Paytrail or Klarna payment portal.

Registration at first order is recommended but not obligatory-this way all necessary information for shipping the goods is confirmed.

As registrated customer, You can sign in and browse Your orders in our system.

Need help? Looking for size charts ? Please check out our INFOPAGE

Delivery time: We handle orders weekly from mondays to fridays, national holidays excluded.

If some ordered products are factory-delivered and not yet available, we send Your full order when all products have arrived in our warehouse.

Average factory-delivery times: (Covid-19 and Europe Geopolitic situation does affect...changes to delivery times and availability are very possible.) If delivery time is too long due to expecial availability, we may cancel Your order automatically and return Your payment automically.

Petsafe 1-2 weeks, Kurgo 1-2 weeks, Mera: 2-3weeks, Natural Menu,Puppia,Pinkaholic: 3-4 weeks,Julius-K9: 4-6 weeks(textlabels appr. 12 weeks)

If You wish to change contents of Your order for faster delivery, please contact our customer service here:

When Your delivery is sent from our warehouse- we send You a tracking code  of Your parcel.

You can cancel Your order anytime, if it is just not sent yet. Refund of payment will be made  automatically within 14 days.

 If You need to return products, You can send any unused product to us at Your own cost within 14 days from receiveing the parcel.Please add inside the box copy of Your order confirmation. Remember to save tracking number of the returned parcel until Your return is fully handled by us.We will refund the price of the returned product using Your original order payment method in 14 days counted from the date we have received the parcel and checked that the product is unused . Transport or return costs are not be refunded. If You want another size etc. -please place a new order.

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You can find our website in english on any page by choosing british flag on the top of our page.